HOW THE PATIENTS GROUP MEETING WENT

HOW DID THE PATIENT’S MEETING GO TODAY?

Free Speech at a PPG Meeting

Sadly the weather and sickness played their part in attendance today. We had already received apologies from our chairman, Len Sale and Dr Penny Crouch.

MINUTES

The minutes of the last meeting were approved.

TEAM BUILDING

There is currently a swift turnover of recepltionists, as two had left to follow a career outside of the medical world, and replacements are currently being trained up.

BUILDING CONDITION UPDATE.

 

The building’s condition means that parts of the buildings may have to be closed off. How this will be managed is being negotiated with the owners. We ask that all patients be patient and understanding, as the actual schedule is set by the building owners and not the practice management. As these works are required urgently, the practice will ensure that there will be as little disturbance as possible.

ORDERING OF MEDICATIONS ON-LINE

We are pleased to be able to say that Acute  and Controlled  medications can now be ordered on-line. This will make life easier for those patients who depend on these medications longterm, and those using Dosset boxes to control the taking of their medication. Please let us know how this is working for you.

MEDICAL RECORDS AVAILABLE ON-LINE

We are pleased to inform you that you can now obtain your medical records on-line, once your identity is confirmed. Please let us know how this is working.

FOLLOW-UP TO PANORAMA SHOW ABOUT PRACTICES CLOSING.

 

We are pleased to say that our practice does not have the problems that contributed to the closing of surgeries. The program seems to have caused a stir, but we are not in the same bracket as those which were closed.

]VITAMIN D SCREENING

It was suggested that screening of patients for vitamin D deficiency should be introduced. The Practice will take this suggestion up the ladder for regional level approval.

DATE OF THE NEXT MEETING

The next meeting will be on:

Wednesday 4th September 2019

please come along

Advertisements

TODAY”S PATIENT GROUP MEETING

OUR UNOFFICIAL LIGHT-HEARTED MINUTES OF THE P.P.G. HELD TODAY (WEDS 10TH APRIL 2019)

Our new Chairman, Ron Sale

IN THE CHAIR WAS OUR CHAIRMAN RON SALES

We were introduced to Val the Deputy Practice Manager, who has taken over from Chris.

MINUTES

The minutes of the last meeting were approved.

ON-LINE PRESCRIPTION ORDERING

 

It was pointed out that there have been items ordered using this system which failed to appear on the final prescription.

It was also pointed out that when the Message bar is used on this system, it is sometimes ignored.

We were assured that this system has already been undergoing a review, therefore these problems will be solved very soon.

NEW WEBSITE

The practice has been working with the communications providers, and we will soon have a new Practice Official Website. Once it is up and running we will create a link to it from this site, but sadly there is a problem with linking the new site to this blog???

BUILDING SERVICES

The building reconditioning is under way, and will be reviewed next week.

TEAMBUILDING

As well as Val joining us, there have been 3 departures from the Admin/Reception area.  Claudine is back from maternity leave. We welcome the new faces, and wish those departing all the best, and thanks for their efforts.

Looking for a job as a receptionist??

PRACTICE AWAYDAY

We were informed that the Practice Away-day was successful, so we should soon see the outcomes.

ANY OTHER BUSINESS

ALTERNATIVE FACILITIES

One member asked whether a physiotherapist could be attached to the practice. We were informed that there is a central hub of specialists the practice can call on, we already have plans to look at the provision of Paramedics as well as the Social Prescriber. Other local practices are also looking at how these options benefit their practices, and we can then call on their experiences.

It was pointed out that as we are to have Paramedics within the practice, this would be the perfect time to hold seminars or training sessions in basic first aid and CPR for patients as well as non medically trained staff.

TEXT REMINDERS

There had been some minor problems with the text reminder service, and there was no reminder to the key members of this PPG as we had previously had with Chris. Bola requested that I remind her about the reminders for future meetings. The other problems had already been identified and dealt with.

ON-LINE SERVICES

It is clear that some people are having difficulty using and loading the practice’s on-line services. I have offered to do a one day drop-in in the reception area, in order to help those who would like to use the on-line services, but are having difficulties. I will arrange a date for this with Bola, so keep an eye on this site!

BALANCING THE CULTURAL PPG ATTENDEES

It is clear that several cultural groups are not fairly represented at PPG meetings. It was agreed that we should all look into ways to encourage a fair balance.

3RD PERSON IN APPOINTMENTS

It would appear that an appointment was held with a trainee present, but the patient was not asked if they would mind their presence at the opening of the appointment. This was noted so it will not happen again.

POSSIBILITIES OF TICKETS FOR BLOODTESTS

Our Chairman enquired whether it was possible for the phlebotomist to use a ticket system, along the lines of that in use at the Royal London Hospital. It was pointed out that as the nurse does not solely do blood tests, this system could only cause confusion, but the jcurrent practice will look at to seek improvements.

AUTISM AWARENESS

Richard reminded us that the Autism Awareness Group still meets in the Whitechapel Idea Store on the forth Wednesday of each month.

DATE OF THE NEXT MEETING

The next meeting will be Wednesday 12th June 2019, at 5.00pm.

 

Any questions about the Patients Participation Group should be directed to the Practice Reception or by using the contact form below!

 

Name(required)

Email(required)

Comment(required)

Submit

NEXT WEEK IS PATIENT GROUP MEETING DAY!

YOUR PATIENT’S GROUP IS MEETING ON

WEDNESDAY 10TH APRIL AT 5PM

Before leaving, why not complete the automated satisfaction survey. It only takes a minute.

This is the opportunity for you to have a say in how our Practice runs.

These meetings would usually last around an hour

We look forward to seeing you there.

If you have a point you like raised on your behalf, please use the contact form below. We will raise the matter on your behalf and let you know the outcome.

Name(required)

Email(required)

Comment(required)

Submit

PATIENT GROUP NOW IN RECEPTION

If you would like to meet or speak to a member of the Blithehale Patient Participation Group:

We are in reception from

9.30 – 12.30 and 1.30 – 5.00 today (Monday).

We look forward to seeing you there.

PATIENTS PANEL MEET THEIR PUBLIC

Voluntary Work at the Royal London Hospital

PATIENTS PANEL MET THEIR PUBLIC ON RECRUITEMENT DRIVE

Earlier today members of the Patients Panel for the Royal London Hospital ‘manned’ a stand in the Foyer opposite the Discharge Lounge.

They met with many interested people both from staff and patients, who were interested in joining our ranks, and supporting the work we do.

The stand was there from 2pm until 5pm when things quietened down.

It was clear that the stand concept would work well, but there is still room for improvement.

If you would like to join the Patients Panel, or do any voluntary activity around the hospital, please use the contact form below.

Personal information will not be shared with any other body for any reason.

View original post

YOUR PATIENT’S GROUP MEETING

HOW DID OUR MEETING GO?

THE MEETING WAS HELD ON WEDS 6th FEBRUARY 2019

AND STARTED AT 5.00pm

HERE ARE THE INFORMAL HIGHLIGHTS

Our elected Chairman, Ron was in the Chair.

The minutes of the last meeting:

I apologised to the group that I had not been able to produce a PPG Newsletter, but I will give it priority over the next couple of weeks.

The minutes were accepted!

 

PRACTICE AWAY-DAY

We were informed that the Practice will be holding an Away-Day for planning and training on

WEDNESDAY 27th FEBRUARY 2019

Therefore there will only be a skeleton staff in the Practice, and so we ask patients to avoid making appointments or calling the Practice on this date.

Although there may be a day’s disruption to service provision, in the long term the Away-Day will line up improved services for patients and staff alike.

 

TEAM BUILDING

There are several changes in staff in the Practice, here are some of them:

Dr Macklin is returning.

Dr Sonia Tsukagoshi is joining the Practice.

Reception will see changes whereby some staff return and others on short term contracts (eg Maternity leave coverage) will leave us.

 

PROPERTY FACILITIES UPDATE

There are currently urgently needed maintainance and decorative works being carried out around the Practice.

These works may involve the closure of parts of the building for short periods, but the Practice plan to maintain service levels as much as possible.

Currently only Consultanyt Room 10 closed off.

 

BABY WEIGHING CLINIC

As there have been some confusion in appointment order, this clinic now operates a ticket number scheme. On arrival patients will get a numbered ticket, and that is the order they will be seen. This only applies to this one clinic.

 

ANY OTHER BUSINESS

ARE SATISFACTION FEEDBACK STATISTICS AVAILABLE?

It was pointed out that there is a strict process to deal with complaints, both with the Practice and this Group (the PPG). Please contact reception for details.

AUTISM AWARENESS GROUP

Both the Alderton Group and the Autism Awareness groups are still meeting every 4th Wednesday of the month at the Whitechapel Idea Store.

GENESIS CINEMA SUPPORTS CARERS

The Genesis Cinema near Stepney Green Station has established a free access policy for carers, but certain conditions are set. Check before you go.

TWITTER FEED ON LINE SOON

I informed the group that I am currently working on a new social media platform for us on Twitter.

 

CHRISTOPHER WARD LEAVING

Our Chairman, on behalf of the Group thanked Christopher for the hard work and efforts he has made in order to start and keep running this group. We all wish him the best of luck on his travels.

DATE OF THE NEXT MEETING

The next meeting will be held on:

WEDNESDAY 10th APRIL 2019

STARTING AT 5.00pm

If you wish to contact the Patients Participation Group, please either use the contact form below, or leave a message for us at reeption.

Name(required)

Email(required)

Website if you have one

Comment(required)

Submit

 

Patients Group Meeting

We are pleased to say that there’s a meeting of the Blithehale Patient Participation Group tomorrow (6th Feb)

Starting at 5.00pm

This is your chance to have your say on the way the practice is being run.

The meeting is free and open to all patients of the Blithehale Health Centre.

If you are unable to attend, but have a question you would like raised, please let me know by calling reception and leave us a message.

We look forward to seeing you there.

Refreshments are provided.