Unofficially, what happened at our PPG Meeting earlier?
We held our Patient’s Participation Group meeting today (26th April 2018) at 1.00pm.
Once the hellos were over, and we had a cup of tea at hand, the formalities of apologies and the official opening of the biscuits, we reviewed the minutes of the last meeting.
The main points arising were:
The problems with the on-line service have now been solved, and the system is now up and running, although they are still looking to improve it further.
Three new Doctors will be joining us for a 4 month stay. Two of these being Dr’s Hussain and Parker.
The number of patients who did not turn up for booked appointments has dropped from 7.2% to 4.7%. The national target is 4%, so we’re nearly there.
PLEASE REMEMBER that if you have booked an appointment and you no longer wish to use it, YOU MUST cancel it either on-line or by calling reception. The cost to the practice of every Did Not Attend is around £120.
WARNING – Anyone who has missed their appointment will now receive a text message reminding them of the cost.
We are now pleased to say that one of our receptionists has been taught how to use the controls for the waiting area on-screen messages, so we can expect messages from your PPG to be appearing soon.
Your names on the screens are now showing for longer to help out patients.
Keep an eye on those screens!
Copies of our last Newsletter to you will once again be available from reception.
The minutes were aproved as accurate, so we started this meeting.
NEW PRACTICE MANAGER
The Practice is in the process of employing a new Practice Manager. We were informed that if the right person is not found quickly, a locum manager will be engaged to help manage the practice to ensure continuity.
We now have a Clinical Pharmacist visting every Wednesday and Thursday afternoons. His name is Raj Kinder, and he is able to offer advice to any of our patients with regards anything to do with their medication. To book an appointment, please contact reception.
The familiar face of Husna will be returning to her reception role, but we will be losing Ruhena.
We are pleased to say that we have a new vampire in house. We would like to welcome Tahrema, who will be taking blood tests so fewer of us will have to go to the hospital for them.
The premises is currently experiencing problems with drainage and damp. As this is considered a priority problem, this is now in the hands of NHS Property Management services to be dealt with as Urgent.
There are several more minor problems with loose door handles and the like. A PPG member (Ron) has offered to carry out a room to room survey of minor repairs needed, and will pass the results to practice management. (Well Done Ronnie!)
The PPG that our PPG visited a while back has
had made major strides to improve their service provision, so we will be extending an invitation for some of them to visit us at our next meeting for an exchange of information.
THIS BLOG SITE
I provided the group with a short insite into the progress this site has made.
I demonstrated just how easily the translation software can be used.
The site now reaches almost every corner of the Earth. Every continent has visited the site.
ANY OTHER BUSINESS
We were reminded that meetings of the Autistic Society and Tower Hamlets carers are still frequently held in the area.
DATE OF THE NEXT MEETING
The next meeting will be held on:
Thursday June 14th 2018
We are always looking for new patients to join us at these meetings. You don’t need any qualifications – only the wish to help. Meetings will normally only last one hour, and refreshments are provided. I look forward to meeting you.