HOW DID THE PATIENT’S MEETING GO TODAY?
Sadly the weather and sickness played their part in attendance today. We had already received apologies from our chairman, Len Sale and Dr Penny Crouch.
The minutes of the last meeting were approved.
There is currently a swift turnover of recepltionists, as two had left to follow a career outside of the medical world, and replacements are currently being trained up.
BUILDING CONDITION UPDATE.
The building’s condition means that parts of the buildings may have to be closed off. How this will be managed is being negotiated with the owners. We ask that all patients be patient and understanding, as the actual schedule is set by the building owners and not the practice management. As these works are required urgently, the practice will ensure that there will be as little disturbance as possible.
ORDERING OF MEDICATIONS ON-LINE
We are pleased to be able to say that Acute and Controlled medications can now be ordered on-line. This will make life easier for those patients who depend on these medications longterm, and those using Dosset boxes to control the taking of their medication. Please let us know how this is working for you.
MEDICAL RECORDS AVAILABLE ON-LINE
We are pleased to inform you that you can now obtain your medical records on-line, once your identity is confirmed. Please let us know how this is working.
FOLLOW-UP TO PANORAMA SHOW ABOUT PRACTICES CLOSING.
We are pleased to say that our practice does not have the problems that contributed to the closing of surgeries. The program seems to have caused a stir, but we are not in the same bracket as those which were closed.
]VITAMIN D SCREENING
It was suggested that screening of patients for vitamin D deficiency should be introduced. The Practice will take this suggestion up the ladder for regional level approval.
DATE OF THE NEXT MEETING
The next meeting will be on:
Wednesday 4th September 2019
please come along
A Light-hearted look at the PPG Meeting
held on Wednesday 22nd August 2018 at 5.00pm
Following the usual quick introductions, which included introducing the new Practice Manager, Bola Jacobs, the meeting agenda was adjusted to start with a presentation from Penny Hampson of St. Joseph’s Hospice.
Penny gave a detailed breakdown of the services provided by the St. Joseph’s Hospice, including methods of referral, lengths of stay, outpatients respite services, and care advice. Further information on their services can be found on this link.
We then returned to the agenda, and the minutes of the last meeting were approved.
Our second guest speaker, Lea Gratch, gave a presentation on HAES (Health At Every Size).
Further information on this service can be found on this link.
QI (Quality Information) Update
We are pleased to say that DNA (Did Not Attends) for appointments is improving slowly, but there is still more room for improvement.
The Clinical Pharmacist now holds 3 sessions per week.
Appointments must be made through Reception.
We now have several Doctors Joining us, which include:
Dr Claire Parsons (for 1 year), Dr Ruth Austin, Dr Anna Kelly and Dr Julia Graham (4 months).
Since 1st August, Dr Sophie Osbourne is a Practice Partner.
Ashfak Miah is joining us as a new Receptionist.
We wish a hearty welcome to those joining us, and a fond farewell to those departing, specially Ruksana who is leaving on maternity leave.
The required work to deal with the damp situation may require areas being closed off during the works. Please be patient patients until the work is completed.
A Photo Board is being arranged to go up in Reception, so we all know who’s who.
A problem for those with vision problems was raised, and it was asked if the audible appointment system be kept in use. It was pointed out that during busy periods audible backup to the appointment screens is impractical, but reception can assist those with limited vision, as they will know who they are.
It was asked whether we could introduce an Osteopath into the services we provide. The management said they will look into the possibilities.
It is hoped that the practice will be able to hold an Evening Clinic starting in October.
It was pointed out that the Water Board have a priority service to support the disabled in the event of a water service failure. To register you should e-mail:
It was requested that the practice help raise attention to the mental condition of Veterans of the Armed Forces. It was pointed out that there was a very high number of suicides of those leaving the armed forces. The practice promised to do what they could to identify veterans. Further information on this problem can be found on this link.
The Date of our Next Meeting is:
Wednesday 17th October 2018
We look forward to seeing you there.
Unofficially, what happened at our PPG Meeting earlier?
We held our Patient’s Participation Group meeting today (26th April 2018) at 1.00pm.
Once the hellos were over, and we had a cup of tea at hand, the formalities of apologies and the official opening of the biscuits, we reviewed the minutes of the last meeting.
The main points arising were:
The problems with the on-line service have now been solved, and the system is now up and running, although they are still looking to improve it further.
Three new Doctors will be joining us for a 4 month stay. Two of these being Dr’s Hussain and Parker.
The number of patients who did not turn up for booked appointments has dropped from 7.2% to 4.7%. The national target is 4%, so we’re nearly there.
PLEASE REMEMBER that if you have booked an appointment and you no longer wish to use it, YOU MUST cancel it either on-line or by calling reception. The cost to the practice of every Did Not Attend is around £120.
WARNING – Anyone who has missed their appointment will now receive a text message reminding them of the cost.
We are now pleased to say that one of our receptionists has been taught how to use the controls for the waiting area on-screen messages, so we can expect messages from your PPG to be appearing soon.
Your names on the screens are now showing for longer to help out patients.
Keep an eye on those screens!
Copies of our last Newsletter to you will once again be available from reception.
The minutes were aproved as accurate, so we started this meeting.
NEW PRACTICE MANAGER
The Practice is in the process of employing a new Practice Manager. We were informed that if the right person is not found quickly, a locum manager will be engaged to help manage the practice to ensure continuity.
We now have a Clinical Pharmacist visting every Wednesday and Thursday afternoons. His name is Raj Kinder, and he is able to offer advice to any of our patients with regards anything to do with their medication. To book an appointment, please contact reception.
The familiar face of Husna will be returning to her reception role, but we will be losing Ruhena.
We are pleased to say that we have a new vampire in house. We would like to welcome Tahrema, who will be taking blood tests so fewer of us will have to go to the hospital for them.
The premises is currently experiencing problems with drainage and damp. As this is considered a priority problem, this is now in the hands of NHS Property Management services to be dealt with as Urgent.
There are several more minor problems with loose door handles and the like. A PPG member (Ron) has offered to carry out a room to room survey of minor repairs needed, and will pass the results to practice management. (Well Done Ronnie!)
The PPG that our PPG visited a while back has
had made major strides to improve their service provision, so we will be extending an invitation for some of them to visit us at our next meeting for an exchange of information.
THIS BLOG SITE
I provided the group with a short insite into the progress this site has made.
I demonstrated just how easily the translation software can be used.
The site now reaches almost every corner of the Earth. Every continent has visited the site.
ANY OTHER BUSINESS
We were reminded that meetings of the Autistic Society and Tower Hamlets carers are still frequently held in the area.
DATE OF THE NEXT MEETING
The next meeting will be held on:
Thursday June 14th 2018
We are always looking for new patients to join us at these meetings. You don’t need any qualifications – only the wish to help. Meetings will normally only last one hour, and refreshments are provided. I look forward to meeting you.
INFORMAL MINUTES OF THE LAST PPG MEETING
(My apologies in the delay of bringing you this, but I could not attend this meeting myself due to illness)
Patient Participation Group Minutes 14th September 2017
Present: Ronald Sale, Minara Khatun, Catherine Byron, Richard Palmer, Lea Gratch, Penny Louch and Chris Ward
Chris went through previous week’s minutes which were approved.
Phones – We are hoping that the new system will be up and running by our next meeting. Feedback will be appreciated. We anticipate that system will allow us to manage call queues more efficiently. System will also provide data with regard to number of calls we are receiving throughout the day, which will obviously be useful data in terms of management.
New Clinicians – We have just recruited a new nurse, Rohma Begum, through “The open doors scheme”. The nurse will start working with us from February next year.
Flu Clinics – Flu season is now upon us and we are now booking flu appointments. There are Saturday clinics on the 7th and the 14th of October and there will be a further Saturday clinic in November.
QI Update – We are working hard to increase the number of patients who access our online services. We have had some success with this and have increased uptake by over 50% in the last few months. Patients can now also request increased access to their medical records, including blood test results.
Decorating the practice – NHS property services have commenced re-decoration of parts of the practice as a results of recent problems with rising damp.
Any other business
Lea Gratch – Gave details to the group of eating disorder group “Overeaters anonymous”. The group is in fact for anyone with problems around food, for example, anorexic, bulimic or orthorexic. The group offers a twelve step recovery programme. Sessions are held at 7:30 AM on Tuesdays and Thursdays, and at 6 PM on Fridays at Spitalfields Community Centre. Penny will take details of the group to the next clinical meeting.
Catherine Byron – Asked if there is a policy at the practice regarding having longer appointments for people with dementia. Chris explained that this is usually clinician led. Whilst patients cannot call and book double appointments, future double appointments can be discussed when the patient speaks with the clinician. Catherine Byron also asked if Gp’s are able to act as certificate providers for lasting power of attorney. This subject will be put on the agenda on the next clinical meeting. Chris will let Catherine know.
Minara Khatun – Asked if there are currently exercise classes on prescription for patients. Unfortunately the JUMP START funding has now ceased. Penny advised that it could be a good idea to make an appointment with our social prescriber, in order to discuss available options.
(Mark adds: Don’t forget that GP Referrals are still being accepted by Ability Bow for those who fit their criteria.)
There being no other business, it was decided that the next meeting will be Wednesday the 15th of November at 5PM.
ARE YOU GETTING THE LATEST SERVICE FROM YOUR GP?
Did you realise that you can save yourself having to go to the GP Practice just to order a prescription, check your medication listings, and even consult your GP. You don’t even have to leave your chair once you have the system set up.
Just go on-line
- Step 1: What is the first step? You’ve already taken it – you need a computer, Laptop, Tablet or smartphone – which you must have or you couldn’t be reading this.
- Step 2. Go to Reception with an approved photographic proof of identity, and tell them you would like to use their on-line services.
- Step 3. Return to Reception – with your proof of identity again to collect your website address, username and password.
- Step 4. Go on-line.
If you wish to use the Doctor On Line service,either ask at reception, or:
- Step 1. Go to your Surgery website (NOT THIS BLOG SITE) and select the ‘Consult On-Line’ option.
- Step 2. Find your symptoms from the list of conditions. and fill out the simple questionairre.
- Step 3. Your GP will call you back with feedback and treatment options.
If you experience any problems with these services, please use the contact form below: