INFORMAL MINUTES OF THE LAST PPG MEETING
(My apologies in the delay of bringing you this, but I could not attend this meeting myself due to illness)
Patient Participation Group Minutes 14th September 2017
Present: Ronald Sale, Minara Khatun, Catherine Byron, Richard Palmer, Lea Gratch, Penny Louch and Chris Ward
Chris went through previous week’s minutes which were approved.
Phones – We are hoping that the new system will be up and running by our next meeting. Feedback will be appreciated. We anticipate that system will allow us to manage call queues more efficiently. System will also provide data with regard to number of calls we are receiving throughout the day, which will obviously be useful data in terms of management.
New Clinicians – We have just recruited a new nurse, Rohma Begum, through “The open doors scheme”. The nurse will start working with us from February next year.
Flu Clinics – Flu season is now upon us and we are now booking flu appointments. There are Saturday clinics on the 7th and the 14th of October and there will be a further Saturday clinic in November.
QI Update – We are working hard to increase the number of patients who access our online services. We have had some success with this and have increased uptake by over 50% in the last few months. Patients can now also request increased access to their medical records, including blood test results.
Decorating the practice – NHS property services have commenced re-decoration of parts of the practice as a results of recent problems with rising damp.
Any other business
Lea Gratch – Gave details to the group of eating disorder group “Overeaters anonymous”. The group is in fact for anyone with problems around food, for example, anorexic, bulimic or orthorexic. The group offers a twelve step recovery programme. Sessions are held at 7:30 AM on Tuesdays and Thursdays, and at 6 PM on Fridays at Spitalfields Community Centre. Penny will take details of the group to the next clinical meeting.
Catherine Byron – Asked if there is a policy at the practice regarding having longer appointments for people with dementia. Chris explained that this is usually clinician led. Whilst patients cannot call and book double appointments, future double appointments can be discussed when the patient speaks with the clinician. Catherine Byron also asked if Gp’s are able to act as certificate providers for lasting power of attorney. This subject will be put on the agenda on the next clinical meeting. Chris will let Catherine know.
Minara Khatun – Asked if there are currently exercise classes on prescription for patients. Unfortunately the JUMP START funding has now ceased. Penny advised that it could be a good idea to make an appointment with our social prescriber, in order to discuss available options.
(Mark adds: Don’t forget that GP Referrals are still being accepted by Ability Bow for those who fit their criteria.)
There being no other business, it was decided that the next meeting will be Wednesday the 15th of November at 5PM.