A Light-hearted look at the PPG Meeting
held on Wednesday 22nd August 2018 at 5.00pm
Following the usual quick introductions, which included introducing the new Practice Manager, Bola Jacobs, the meeting agenda was adjusted to start with a presentation from Penny Hampson of St. Joseph’s Hospice.
Penny gave a detailed breakdown of the services provided by the St. Joseph’s Hospice, including methods of referral, lengths of stay, outpatients respite services, and care advice. Further information on their services can be found on this link.
We then returned to the agenda, and the minutes of the last meeting were approved.
Our second guest speaker, Lea Gratch, gave a presentation on HAES (Health At Every Size).
Further information on this service can be found on this link.
QI (Quality Information) Update
We are pleased to say that DNA (Did Not Attends) for appointments is improving slowly, but there is still more room for improvement.
The Clinical Pharmacist now holds 3 sessions per week.
Appointments must be made through Reception.
We now have several Doctors Joining us, which include:
Dr Claire Parsons (for 1 year), Dr Ruth Austin, Dr Anna Kelly and Dr Julia Graham (4 months).
Since 1st August, Dr Sophie Osbourne is a Practice Partner.
Ashfak Miah is joining us as a new Receptionist.
We wish a hearty welcome to those joining us, and a fond farewell to those departing, specially Ruksana who is leaving on maternity leave.
The required work to deal with the damp situation may require areas being closed off during the works. Please be patient patients until the work is completed.
A Photo Board is being arranged to go up in Reception, so we all know who’s who.
A problem for those with vision problems was raised, and it was asked if the audible appointment system be kept in use. It was pointed out that during busy periods audible backup to the appointment screens is impractical, but reception can assist those with limited vision, as they will know who they are.
It was asked whether we could introduce an Osteopath into the services we provide. The management said they will look into the possibilities.
It is hoped that the practice will be able to hold an Evening Clinic starting in October.
It was pointed out that the Water Board have a priority service to support the disabled in the event of a water service failure. To register you should e-mail:
It was requested that the practice help raise attention to the mental condition of Veterans of the Armed Forces. It was pointed out that there was a very high number of suicides of those leaving the armed forces. The practice promised to do what they could to identify veterans. Further information on this problem can be found on this link.
The Date of our Next Meeting is:
Wednesday 17th October 2018
We look forward to seeing you there.