UNOFFICIAL MINUTES OF
THE PATIENTS GROUP MEETING
MINUTES OF THE LAST MEETING
The minutes were approved.
- Telephones – all seems to be well now that the new system is settling in.
- Maternity Leave – Claudine is soon going on maternity leave. We wish her all the best for the future.
- On Line Appointments – The problems we have recently had with booking Doctors appointments on-line have been solved, and the system is now back up and running. The practice is now looking at the possibility of adding nurses appointments on-line.
We were informed that Ruth Waring, our Practice Manager is soon to leave for pastures new. The Patients Group would like to thank her for the efforts she has made in making the practice what it is today. Good luck for the future, Ruth.
The use of the on-line services have risen sharply.
The number of patients that Did Not Appear (DNA) for their appointments without notifying the practice has shown a marked drop from 7.2% to 4.7%. They hope to continue this tend. As it costs around £120 for each missed appointment, could you please remember to inform reception if you will not be able to attend, or no longer need any appointment
Team Building: We will be losing Dr Grouse and Dr Rabbe as their contract ends. We wish them all the best for the future.
A new Registrar is due to join us soon, and a new part-time Phlebotomist Nurse Rahima.
THE SOCIAL PRESCRIBER
Our Social Prescriber (or Community Link Worker – a title we preferred), Shamimuz, gave a short presentation on the work he does referring patients to external support services, which he has been doing for over a year now. Appointments to see Shamimuz can be made at reception, as he is only here one day a week.
ANY OTHER BUSINESS
I pointed out that adding the translator to the blog has had a phenominal effect, and requested that it be made as an item in the next meeting agenda.
I pointed out that the P.L.A.C.E. (Patient Led Assessment of the Care Environment) assessments are now starting, and that the organisers would like to hear from any Patients who would like to join the assessment teams. Please contact me using the contact form at the end of these minutes if you would like to take place.
I pointed out to the group a vicious petition which is doing the rounds on the internet, originating somewhere up north, claiming things like Doctors put money before care of the patient, and how Doctors fail to refer someone to hospital to save on costs. This petition was CLEARLY DECLARED AS RUBBISH by our practice Managers, Patients, Administration and Medical staff. Our practice now doesn’t have as many referrals to hospital, but this is NOT a cost cutting process, quite the opposite, in fact. In our practice more and more services are being carried out within the surgery, so referrals for many conditions and ailments can now be carried out within the practice. I can witness that, as I have recently had to have injections into my knee and shoulder, both of which would have been referred to the hospital. The survey concerned is being circulated on ’38 Degrees’ a system where anyone can start a petition, and is addressed to people using their first name. If you see it, read past the first well worded paragraph, and you will see our concerns. Please do not sign it.
I also pointed out that the new PPG Newsletter is now available on reception. (Ain’t I a busy boy!)
It was pointed out that there seems to be a trend lately for people to continue to use their telephones both at reception and whilst waiting, and missing their names coming up on the board. This means that Doctors and nurses often have to come out and physically call out for the patient. Could you please remember that is is a curtesy to switch phones either to silent, switch them off, and if you must use them, please use headphones. Could you also please try to ensure that you have a clear view of the screens and keep checking out for your names. Thanks for your support in this.
Some dates for your diary:
The Carers Drop In Centre in Bayford Square is holding a Tea afternoon from 2-4pm, and welcome Carers of all ages.
There will be an Autism Awareness Coffee Afternoon on 29th March, at 2-4pm to be held in the Cafeteria on the 4th Floor of the Whitechapel Idea Store.
March is the time for the Great Daffodil Appeal to raise funds for Marie Curie centres. It is hoped to have a collection box in either reception or the staff room.
Tuesday 14th July is STOP SMOKING DAY. It is hoped that there will be a display and stand in reception
DATE OF THE NEXT MEETING:
Thursday 26th April 2018 at 1.00pm
If you have any comments you would like to forward to your Patients Group, please use this simple comment form: