OUR UNOFFICIAL LIGHT-HEARTED MINUTES OF THE P.P.G. HELD TODAY (WEDS 10TH APRIL 2019)
IN THE CHAIR WAS OUR CHAIRMAN RON SALES
We were introduced to Val the Deputy Practice Manager, who has taken over from Chris.
The minutes of the last meeting were approved.
ON-LINE PRESCRIPTION ORDERING
It was pointed out that there have been items ordered using this system which failed to appear on the final prescription.
It was also pointed out that when the Message bar is used on this system, it is sometimes ignored.
We were assured that this system has already been undergoing a review, therefore these problems will be solved very soon.
The practice has been working with the communications providers, and we will soon have a new Practice Official Website. Once it is up and running we will create a link to it from this site, but sadly there is a problem with linking the new site to this blog???
The building reconditioning is under way, and will be reviewed next week.
As well as Val joining us, there have been 3 departures from the Admin/Reception area. Claudine is back from maternity leave. We welcome the new faces, and wish those departing all the best, and thanks for their efforts.
Looking for a job as a receptionist??
We were informed that the Practice Away-day was successful, so we should soon see the outcomes.
ANY OTHER BUSINESS
One member asked whether a physiotherapist could be attached to the practice. We were informed that there is a central hub of specialists the practice can call on, we already have plans to look at the provision of Paramedics as well as the Social Prescriber. Other local practices are also looking at how these options benefit their practices, and we can then call on their experiences.
It was pointed out that as we are to have Paramedics within the practice, this would be the perfect time to hold seminars or training sessions in basic first aid and CPR for patients as well as non medically trained staff.
There had been some minor problems with the text reminder service, and there was no reminder to the key members of this PPG as we had previously had with Chris. Bola requested that I remind her about the reminders for future meetings. The other problems had already been identified and dealt with.
It is clear that some people are having difficulty using and loading the practice’s on-line services. I have offered to do a one day drop-in in the reception area, in order to help those who would like to use the on-line services, but are having difficulties. I will arrange a date for this with Bola, so keep an eye on this site!
BALANCING THE CULTURAL PPG ATTENDEES
It is clear that several cultural groups are not fairly represented at PPG meetings. It was agreed that we should all look into ways to encourage a fair balance.
3RD PERSON IN APPOINTMENTS
It would appear that an appointment was held with a trainee present, but the patient was not asked if they would mind their presence at the opening of the appointment. This was noted so it will not happen again.
POSSIBILITIES OF TICKETS FOR BLOODTESTS
Our Chairman enquired whether it was possible for the phlebotomist to use a ticket system, along the lines of that in use at the Royal London Hospital. It was pointed out that as the nurse does not solely do blood tests, this system could only cause confusion, but the jcurrent practice will look at to seek improvements.
Richard reminded us that the Autism Awareness Group still meets in the Whitechapel Idea Store on the forth Wednesday of each month.
DATE OF THE NEXT MEETING
The next meeting will be Wednesday 12th June 2019, at 5.00pm.
Any questions about the Patients Participation Group should be directed to the Practice Reception or by using the contact form below!
YOUR PATIENT’S GROUP IS MEETING ON
WEDNESDAY 10TH APRIL AT 5PM
This is the opportunity for you to have a say in how our Practice runs.
These meetings would usually last around an hour
We look forward to seeing you there.
If you have a point you like raised on your behalf, please use the contact form below. We will raise the matter on your behalf and let you know the outcome.
We are pleased to say that there’s a meeting of the Blithehale Patient Participation Group tomorrow (6th Feb)
Starting at 5.00pm
This is your chance to have your say on the way the practice is being run.
The meeting is free and open to all patients of the Blithehale Health Centre.
If you are unable to attend, but have a question you would like raised, please let me know by calling reception and leave us a message.
We look forward to seeing you there.
Refreshments are provided.
WE ARE NOW ON FACEBOOK!
The Patients Participation Group at the Blithehale Health Centre are pleased to be able to inform you that we are now on Facebook.
To see our Facebook Page either use the link below, or follow the link on it’s entries in the column on the right.
Please remember that this is a public page, and as such we ask you to keep any entries you make polite and respectful, as children are also patients and may come on to this page.
THE INFORMAL MINUTES OF TODAYS PPG MEETING
In the absence of our chairman, Chris Ward took the chair for what was a relaxed and informal meeting.
MINUTES OF THE PREVIOUS MEETING
For the first time, we were in the large meeting room, and we had a correction to the minutes of the previous meeting!
The final section on page two should have read TH Autism Group and not TH Autism Carers Group.
The minutes were then approved.
Chris requested that we be patient with the building repairs which will hopefully only mean that some areas may be closed of for the works. We will know more by the next meeting.
JOINING AND LEAVING!
Dr Rahman will be leaving in the new year, but returning as a Locum.
Dr Ed Flather will be joining the practice.
I suggested that we should now be increasing our social media footprint. It was agreed that I manage a Facebook Page and a Twitter account on behalf of the Group, on the same basis as this blogsite. I also offered to compose a new edition of our newsletter.
Keep an eye out, and please follow the social media sites when you see them.
PUBLICIZING THE GROUP
It was pointed out that our meetings and the existence of the group should be highlighted in the reception area. Chris agreed to re-issue our flyer for show on reception.
A member of the group donated a book of short stories by many writers entitled: “I’ll see myself out, thank you” to the practice library.
There was a discussion about the demand for the Social Prescriber. I pointed out that he provided an excellent service to me earlier in the week. It was also pointed out that a good description of his job would be Social Sign-post.
Thee was a discussion on how and where patients could be when Doctors could carry out consultations over the telephone.
DOCTOR’S ON DUTY!
It was suggested that Patients have some access to knowing what days specific Doctors work. Management have said they will look at how this could be fairly carried out.
AUTISM OPEN HOUSE
We were made aware of the Autism Open House being held on
21st December 2018 at:
51 Three Colts Lane, E1, from 2pm
FAREWELL TO CHRIS WARD
The PPG presented Chris Ward with a farewell gift and card – only to find he’s now not leaving until after our next meeting!
THE NEXT MEETING
OUR NEXT MEETING WILL BE ON:
WEDNESDAY 6th FEBRUARY 2019
COME AND JOIN IN
A NOTE FOR YOUR DIARY
PLEASE JOIN US AT:
THE PATIENT’S PARTICIPATION GROUP
BLITHEHALE HEALTH CENTRE
WILL BE MEETING ON:
THURSDAY 13th DECEMBER 2018
AT THE CENTRE
The only qualification you need is to be a patient at the Blithehale Health Centre.
If you would like a matter to be raised and you are unable to attend the meeting, or if you have any questions about the PPG, please use the following comments form: