INFORMAL VIEW OF THE LATEST
PATIENTS GROUP MEETING
It’s Thursday 15th December 2016, and once we were all settled with a cuppa and some cakes and fruit, we first reviewed the last meeting.
Regards Social Services attending clinical meetings – This was received positively and will hopefully come about soon. Keep an eye on this site for updates.
As regards patients knowing when their preferred Doctor is on duty, some Doctors are handing out slips which give the times and days of the week when they are available to those patients who they believe require them. Not all Doctors are taking part in this project yet, but this is a good start.
However you will often find that you will get faster appointments if you do not specifically ask for your favourite doctor, as those doctors who have been with us longer will have more preferences, and so longer waits for appointments, therefore it is best if you don’t show preference unless you really need to, and let the practice select a doctor for you..
A LITTLE TIP!
You could try to jump the phone queue by booking appointments on-line at 8.00am before telephone lines open at 8.30am.
As for the flyers for this blog, they were re-edited and are now in display in reception. It is hoped that we will somehow be able to display them opposite to where people sit, so they can view the blog whilst they are waiting for their appointment.
Re the Death Café, it has been discovered that a similar system is in operation run by the CCG of Islington, called ‘Voice for Change’, we will look into seeing if our CCG has an equivalent.
We then continued with this meeting’s agenda.
We were pleased to hear that a Social Prescriber, (an advisor who works on a one to one basis on how to obtain support, including social services, disability support, and much more) the range of advice available is varied, and Shamimuz (that’s his name) will be available, initially in the afternoons only, but hopefully on a full time basis in January.
A LITTLE TIP!
Don’t forget that information on local support services for most medical conditions is available on one of my other sites
It is hoped that an event supporting those with Autism and their carers will be held in February, details will be available on this site as soon as we have them.
THANKS FOR YOUR PATIENCE, PATIENTS!
It has been decided by practice management that the new ‘Babblevoice’ system cannot cope with the requirements of this practice, and will be replaced with a more efficient system as soon as possible, so please be patient with the current system for a little longer. Practice Management realise that patients patience is being stretched by the new system, and thank you for your support in this matter.
The Christmas and New Year opening and closing arrangements are as published at the last meeting. In case you missed it, they are:
The Practice will be closed:
SATURDAY 24th December until TUESDAY 27th December INCLUSIVE.
The Centre will re-open as normal on WEDNESDAY 28th December
The Centre will also be closed for the New Years’ Bank Holiday on
Monday 2nd January 2017 for the one day only
Throughout this period, the normal Out Of Hours service will be operating.
In addition to this, the latest you can order prescriptions you may require over the Holidays period is:
Wednesday 21st December 2016
Under Any Other Business, the following points were raised:
Mark explained about the NHS training he attended for PPG (and PPV) members. He invited other members of the group to attend the training, and he will provide them with dates and further details.
Mark also pointed out about the National Association of Patient Participation (NAPP), and left information on it with Chris to follow up on.
FACES IN AND OUT
We were informed that there will be several new posts filled in the next few months.
Sadly Priyanka Soni will be leaving us, to go to fresh fields, and we wish her all of the best for the future.
There will be two new Healthcare Assistants working initially on job-share.
There will be a new receptionist joining us in Mid January. One of our current receptionists will then spend more time on the admin front.
Ideas were requested for ways to enable us to support Ability Bow, as this a vital link in the rehabilitation of those with long term medical and and physical problems, and they are now in dire financial problems. The member requesting this was surprised to find that I am already under their care, and so aware of the problem. The group were asked to think about any way to support them they can think of.
We would like to take this opportunity to wish you all a
very happy festive season,
as well as a happy and healthy
New Year for 2017.